Delivery of Service

Last updated: 10 August 2026

When access starts

• Premium and Sparkles are activated on your account immediately after a successful payment, normally within a few seconds.
• You do not need to enter a code or wait for an email. Reopen the app or refresh the page and it is there.
• Premium runs for the number of months you bought. If you already had Premium, the new months are added to what was left.

If access does not appear

Occasionally a payment succeeds while the confirmation is still in transit. Our system re-checks every pending payment with Razorpay automatically, usually within the hour, and activates it without you doing anything. If it still has not appeared after that, email support@azwaj.io and we will activate it or refund it in full.

The Rishta Card

Nothing is shipped. Within seconds of a successful payment your card is live at its own link, and the printable QR code and both PINs are in your dashboard at azwaj.io/rishta-card/dashboard, which you reach with the same mobile number you paid with.

• The card runs for 3 months from payment and does not renew by itself.
• When it ends, the link stops opening. For 30 days after that you can renew and the same card and the same link come back. After those 30 days the photos and the data are deleted.
• You can switch the card off at any time, and you can change either PIN, which shuts out every device holding the old one.
• Anyone can ask for a card to be taken down at azwaj.io/c/remove, including the person the card is about.

Where it works

Your purchase is attached to your Azwaj account, not to a device. It works on the Android app and on app.azwaj.io with the same phone number.

See also: Pricing · Cancellation & Refunds